Replacement Parts Frequently Asked Questions

MetaTeel offers replacement parts for selected charging carts, charging cabinets, and AV carts. The current Replacement Parts collection includes replacement wheels, locking casters, keys, lock sets, charging-cart dividers, handles, keyboard trays with slides, and a replacement bottom board for the M-AV-G Steel AV Cart.

These parts are designed to help schools, offices, libraries, IT departments, and commercial facilities maintain compatible MetaTeel equipment instead of replacing an entire cart or cabinet when one serviceable component needs attention.

No. Replacement parts are made for specific MetaTeel product models, configurations, and component sizes. For example, the keyboard tray and slide set is listed for M-AV-J, M-AV-JM, and M-AV-G AV carts, while the bottom board is specifically listed for the M-AV-G model.

Before ordering, confirm your product model, component dimensions, lock type, wheel size, and any model number shown on the original product, instruction sheet, or order confirmation. Do not assume a part will fit a different MetaTeel model or another brand's cart or cabinet.

Start by locating the product model number and identifying the exact component that needs replacement. Check whether the part is a wheel, caster, lock, key, handle, divider, tray, slide, or structural panel. Compare your existing component with the photos, product title, dimensions, and compatibility information shown on the replacement-part listing.

If you need help, keep your order number, product model, clear photos of the damaged or missing part, and measurements when available. This information helps MetaTeel support identify the most appropriate compatible replacement part before you place an order.

Yes. MetaTeel offers replacement wheel options for selected carts, including a 4 x 4 inch wheel set and a 1 x 4 inch replacement wheel. The 4 x 4 inch set includes two wheels with brakes and two wheels without brakes, helping customers replace a complete set of cart casters where compatible.

Before ordering replacement wheels, confirm the wheel size, mounting style, stem or plate configuration, brake requirement, and cart model. Wheel compatibility is important because carts can use different caster sizes and attachment methods depending on the model and intended load capacity.

The MetaTeel 4 x 4 inch replacement wheel set is listed with two wheels that include brakes and two wheels without brakes. This configuration supports compatible carts that use locking wheels on one side or position and standard swivel wheels on the remaining locations.

Always compare your existing wheel layout before ordering. If your cart uses a different wheel size, mounting arrangement, brake configuration, or quantity, contact MetaTeel support with your product model and photos before purchasing replacement casters.

MetaTeel offers several replacement key options for compatible products, including Extra Keys (Set of 2) A608, TONGDA Master Keys, and Back Door Keys for C16 and C20 charging carts. These options are intended for customers who need additional keys or replacement keys for the matching lock system.

Check the lock code, product model, and key type before ordering. A replacement key must match the lock system used on your specific cart or cabinet. For security reasons, keep spare keys in a controlled location and limit access to authorized staff responsible for the equipment.

MetaTeel offers both a Universal Lock & Keys (#A608) replacement set and Extra Keys (Set of 2) A608. These products are intended for compatible MetaTeel equipment that uses the A608 lock and key configuration.

Choose the full Universal Lock & Keys (#A608) set if the lock assembly itself needs replacement. Choose Extra Keys A608 when the existing compatible lock is working but additional or replacement keys are required. Confirm the A608 marking and compatibility with your current equipment before ordering.

Yes. MetaTeel offers a replacement set of back-door keys for compatible C16 and C20 charging carts. This part is intended for the rear-door lock system on those specific charging cart models.

Before ordering, verify that your cart is a compatible C16 or C20 model and that the lost or damaged key is for the rear access door rather than another lock location. If you are uncertain, compare the cart model and lock position with the product listing or contact MetaTeel support for confirmation.

Yes. The Replacement Parts collection includes lock-related components such as the Universal Lock & Keys (#A608) set and the Key & Lock Set for M-ET-01. These items are designed for compatible MetaTeel products where a lock assembly and matching keys need replacement.

Lock compatibility is model-specific. Before ordering, identify the product model, the location of the lock, the original key code where available, and whether you need only keys or both the lock and keys. Replacing a lock may require removing the original hardware and installing the new assembly according to the product design.

Charging cart and charging cabinet dividers create individual storage bays for laptops, Chromebooks, tablets, and iPads. They help keep devices upright, separated, and organized while users connect charging cables and return equipment after class, training, or work use.

MetaTeel offers replacement dividers for compatible charging carts and charging cabinets. Replace dividers when a part is damaged, missing, bent, or when you need to restore the original device-storage layout. Confirm the cart or cabinet model and divider dimensions before ordering.

Yes. MetaTeel offers an M-C18-H replacement handle for compatible charging cart equipment. A replacement handle can help restore safe, comfortable movement when the original handle has been damaged or needs service.

Before ordering, verify that your cart uses the M-C18-H handle configuration. Compare the handle shape, mounting points, and cart model with the replacement-part listing. Follow the product instructions and ensure all mounting hardware is tightened before moving a loaded cart.

Yes. MetaTeel offers one replacement keyboard tray with two slides for compatible M-AV-J, M-AV-JM, and M-AV-G AV carts. This component is useful when the original keyboard tray or its sliding hardware needs replacement.

The tray is designed for the listed MetaTeel AV cart models only. Before ordering, confirm your AV cart model and inspect the existing tray area, slide rails, fasteners, and mounting points. Replacing both the tray and slides can help restore the intended computer-workstation function of the compatible cart.

Yes. MetaTeel offers a Bottom Board replacement part specifically for the M-AV-G Steel AV Cart with Locking Cabinet. This part is intended for customers who need to replace the compatible lower board rather than purchase a complete new AV cart.

Confirm that your cart is the M-AV-G model before ordering. Check the existing board dimensions, mounting points, and condition of the related frame hardware. If the cart has been damaged beyond the board itself, contact MetaTeel support with photos so the correct service solution can be identified.

Yes. Replacing serviceable components such as wheels, locks, keys, dividers, handles, keyboard trays, slides, and bottom boards can help maintain the everyday function of compatible MetaTeel equipment. This is especially useful for schools, libraries, offices, IT departments, and commercial facilities that use carts and cabinets repeatedly.

Regular inspection helps identify parts that need attention before they affect daily operation. Check wheels for smooth movement, brakes for reliable engagement, locks for proper function, dividers for stability, handles for secure attachment, and tray slides for smooth travel. Replace components only with parts confirmed to fit your model.

Installation requirements vary by part and product model. Simple components such as keys may not require installation, while wheels, locks, handles, dividers, keyboard trays, slides, and bottom boards may require removing existing hardware and fitting the replacement component in the original mounting position.

Before beginning, make sure the cart or cabinet is empty, stable, and disconnected from power where applicable. Keep all fasteners organized, use suitable tools, and confirm that the replacement part matches the original component. If you are uncertain about compatibility, electrical components, load-bearing hardware, or safe installation, contact MetaTeel support before proceeding.

Replacement-part availability depends on the specific component and product model. MetaTeel lists compatible replacement parts that are currently available through this collection, but not every historical product or component may have an in-stock replacement option.

If your cart, cabinet, or AV stand is no longer listed on the website, contact MetaTeel with the model number, approximate purchase date, photos, and the part you need. This helps determine whether a listed replacement part is compatible or whether another service option is available.

Genuine MetaTeel replacement parts are listed for specific MetaTeel carts, cabinets, and AV products. Choosing a compatible part helps preserve the original fit, movement, lock operation, storage layout, and intended functionality of the equipment.

Whether you need replacement charging-cart wheels, an A608 key set, charging cabinet dividers, a cart handle, or an AV cart keyboard tray, selecting the correct compatible component is more reliable than trying to adapt a generic part with unknown dimensions or mounting requirements. Review the part listing carefully or contact MetaTeel support when confirmation is needed.